We have included an “anti-counterfeit” label on every MYLE product package that deems the product verified authentic. If there is no anti-counterfeit authenticity label on our packaging, do not assume this is an authentic MYLE product.
Unfortunately there are lower quality non-recycled counterfeit products on the market that claim they are authentic MYLE products but are not. This anti-counterfeit label was designed to give you, the customer, peace of mind that every MYLE product you purchase is authentic and of superior quality.
Every report we receive on counterfeit goods is follow up legally and criminals are prosecuted quickly and to the full extent of the law in each country. We take your safety seriously.
Our goal is to educate our customers on the steps we have ta to ensure their safety and that the quality and integrity of our product is upheld.
Anti-CounterfeitPackage Labeling
Our CustomersSafety
IdentifyingCounterfeit
Products
Taking Legal ActionAgainst Criminals
REPORTING A COUNTERFEIT PRODUCT & VALIDATING YOUR PRODUCTS AUTHENTICITY: A GUIDE TO USING OUR ONLINE REPORTING PORTAL
STEP 1
Determining Your
Products Authenticity
Find the security code on your package by peeling off the tab on the side of the package. Once you peel off the tab, a security hologram in the form of a QR code will be revealed and an authenticity number.
STEP 2
Go Online
Go online to ac.mylevape.com or scan the QR code in your phone with a QR code scanner and enter the 16 digit authenticity number in the fields provided. Press submit.
FRAUDULENT
MYLE WEBSITES
We have identified multiple websites that are selling fraudulent items as authentic MYLE products. If you have purchased from any of these websites in the past, please do not purchase from them again and ask your bank to reverse the charges.
REPORT
COUNTERFEIT PRODUCT
TO MYLÉ
CUSTOMER SUPPORT
(844)777-6953
- or -
[email protected]
TO ANTI-COUNTERFEIT
ORGANIZATIONS AND GOVERNMENT AGENCIES