FREQUENTLY ASKED QUESTIONS

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COUNTERFEIT

What is anti-counterfeiting?

MYLÉ advises consumers to be cautious when purchasing devices or pods from unauthorized resellers.
All authorized MYLÉ products contain an anti-counterfeit label that is located on the product box.
To validate your MYLÉ product, please peel off the anti-counterfeit label and scan the QR code, or you can visit our Anti-counterfeit website and enter the code manually.
To learn more about anti-counterfeiting please visit the Anti-counterfeit page.
NOTE: MYLÉ is not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.

How to know if a MYLÉ product is original?

Each MYLÉ product packaging (devices, pods, starter kits, disposables) contains a security hologram. After removing this sticker you will see a unique QR Code. Scanning the unique QR Code will take you to verify the originality of MYLÉ products.

Where are MYLÉ products available?

Visit MYLÉ Global page for a complete list of countries where MYLÉ products are available.

What about plans to launch additional flavors?

16 flavors of MYLÉ pods are currently available:
Lemon Mint, Peach, Sweet Mango, Red Apple, Iced Quad Berry, Iced Apple, Mango, Iced Coffee, Pound Cake, Lush Ice, Tropical Fruit Mix, Sweet Tobacco, Pink Lemonade, Iced Mint, Iced Watermelon, Cubano, Mighty Mint.
We launch limited edition pods with new flavors on occasion.
*Flavor Pods are currently not available for U.S. customers.

What are limited edition pods?

Limited edition pods are products that we launch in a limited capacity for a limited time only.
They can be exclusive to certain countries for a limited period.
Dependent on popularity, some flavors may be more widely available for an extended period of time.

How are MYLÉ products made?

MYLÉ Vapor Inc’s first-class team of designers and engineers work diligently over product quality.
Each of our devices combines thoughtful design, innovative technology, and high-quality materials, building a culture of continuous improvement, which is implemented in all processes – production, assembly, and processing.
Our engineers make sure that all parts of the products fully meet the international quality and safety standards, such as the RoHS and EMC directives.
The product samples are frequently tested and inspected at MYLÉ Vapor Inc.