FREQUENTLY ASKED QUESTIONS

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ORDERS

How long will it take for my order to be delivered?

Domestic
Shipment processing time: 1-2 Business days
Our standard shipping method is USPS for Domestic, we ship Monday – Friday.
Due to compliance with the PACT ACT (The Preventing Online Sales of E-Cigarettes to Children Act).
Recipients of all vape products purchased online will now require an adult signature and must present an ID at the time of the delivery.
International
Shipment processing time: 2-4 Business days
Our standard shipping method is Aramex or Orange DS for International, we ship Tuesday & Friday of every week.
Shipments still have to be processed at both the Aramex and Orange DS facilities before they depart the United States, which may take an additional 1-3 business days.
While we do our best to offer you the fastest shipping methods and rates, your order may be delivered between 5-8 business days, 6-10 business days, or 8-12 business days, depending on your location and your shipping method selection.
Upon order placement, you will receive an email confirmation. Once your order has shipped, you will receive another email confirmation with tracking information.
Note: Delivery dates shown upon checkout are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.
For more information please check our Shipping Policy

What do I do if my package is damaged?

Please be sure to check the condition of your package before it is accepted.
If the package appears damaged upon delivery, please do not accept it, hand it back to the carrier so it is returned to us. If you discover that your package is damaged after it is delivered, please contact the MYLÉ Support.
Note: Any damaged or missing orders must be reported to MYLÉ within 72 hours of the delivery date. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our Return & Refund Policy.

What if my package has missing items from the order?

Should you find items missing from your package, we encourage you to first check the order receipt that is emailed to you or you can easily view it within My Account.
Orders may be shipped in separate packages in which you will receive a tracking number for each package.
If there is a missing item, please contact our support.
Note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery.

Can I return my product for a refund?

All products purchased through MYLÉ website can be returned for a refund, as long as the product is in its original packaging and unopened. All returns must be initialized within 7 days of the purchase.
For more information please visit our Return & Refunds page.

Can I cancel my order?

If you wish to cancel an order made through the MYLÉ website, please contact support as soon as possible and be sure to provide your order number.
Note: We aim to fill your order as soon as it’s placed. Therefore, we cannot guarantee we will be able to cancel your order on time.